Communication & conflict analysis: moderation, negotiation techniques and escalation management in practice

Whether in meetings, appraisal interviews or negotiations: Communication is crucial. But what do you do when words are misunderstood, emotions boil over or the conflict escalates? In this practical day, you will learn how to recognize conflicts at an early stage, analyse them correctly and remain calm and solution-oriented in challenging situations.

You will learn how to moderate conversations confidently, create understanding with the right questions and negotiate constructively even in tense moments. Models such as Schulz von Thun's 4-sided model and Glasl's escalation level model will help you to maintain an overview even in complex situations.

Target group

Executives, HR managers, team leaders, project managers, trainers, coaches and anyone who wants to conduct conversations confidently, analyze conflicts intelligently and moderate difficult situations professionally.

Seminar content

• Professional moderation in conflict discussions and teams
• Questioning techniques that open up instead of blocking
• Negotiation techniques for fair and sustainable solutions
• Practical application of Schulz von Thun's communication model
• Understanding conflict dynamics: Escalation stages according to Glasl
• Practical case work, exercise sequences and peer exchange

Your benefit

After these days, you will be better equipped for challenging discussions. You will be able to recognize potential conflicts more quickly, moderate even tricky situations with confidence and negotiate in a solution-oriented and confident manner - whether in a team, with employees or at management level.