Service to people

Customer service: A lasting memory and source of inspiration

My journey in the hotel industry began in 1999 at Radisson SAS, an experience that has stayed with me forever. My mother kept my name badge from that time for over 20 years - a precious memory of my first job, where the focus was on customer service.

An inspiring phase

My time at Radisson SAS was a formative and inspiring period of my life. The slogan "Yes I Can!" embodied not only our work philosophy, but also an attitude of tireless commitment and positivity. The inspiring leaders, Julia and Yilmaz, as well as my colleagues Bernhard and Marc, taught me the importance of teamwork and supporting each other.

Passion for serving people

Through my work in the hotel, I developed a deep joy and passion for serving people. These values and skills are still with me today and form the basis of my current work as a coach. Serving the customer promotes innovation, strengthens the team and ensures that the customer's needs are always the focus.

Service mindset in coaching and workshops

Today, I use the service concept in every coaching session and workshop. The question "How can we serve each other even better?" is central to this. Here are some approaches on how we can implement this:

1. active listening: The basis of good service is active listening. By listening carefully to the needs and concerns of our customers and colleagues, we can offer tailor-made solutions.

2. show compassion:  Putting yourself in the other person's shoes promotes a deeper understanding and strengthens interpersonal relationships. Empathy is the key to effective service.

3. continuous feedbackRegular feedback helps to improve the quality of services. It is important to be open to constructive criticism and to use it for further development. The ability to adapt quickly to new situations and respond flexibly to customers' needs is a decisive factor for outstanding service.

4. flexibility and adaptability: The ability to adapt quickly to new situations and respond flexibly to customers' needs is a decisive factor for outstanding service.

Conclusion

My experience at Radisson SAS has shown me that true success in the hospitality industry is achieved through dedication, teamwork and a genuine commitment to the well-being of guests. These values and principles are universal and can be applied to many areas, especially in my current role as a coach. The service mindset that I internalized back then remains a central part of my work and helps me to provide the best possible service in every coaching session and workshop. By constantly asking ourselves how we can serve each other even better, we create a culture of continuous growth and mutual support.